Returns & Exchanges FAQ
Unworn and undamaged merchandise may be returned in its original box within 30 days of the date of delivery for a store credit, credit refund, or exchange.
Shoes must be returned in their original shoebox, and the shoebox must be placed inside a separate shipping carton.
Merchandise received more than 30 days after the date of delivery, as well as worn or damaged merchandise, is not eligible for return.
C&E Fashions uses Loop to make the returns and exchanges process fast and easy.
Simply visit our Loop Returns Portal with your order number and shipping zip code to initiate your request automatically - no need to contact us or fill out paper forms.
For more information about Loop and how its returns and exchanges platform works, visit the Loop Returns FAQ.
Eligible merchandise must be returned within 30 days of the date of delivery.
Items returned more than 30 days after the delivery date will not be accepted for return or exchange.
Returned merchandise must be unworn and undamaged.
Shoes must also be returned in their original shoebox. Shoes that are not returned in their original box will not be accepted for return or exchange.
International customers are responsible for the cost of shipping items back to C&E Fashions.
The same return eligibility requirements apply, including the 30-day return period and merchandise condition requirements.
Your refund will be credited back to the same card used to make the original purchase, less shipping.
The amount of time it takes for the refund to appear will depend on your credit card company’s policies.
Merchandise is not eligible for return or exchange if:
- It is received more than 30 days after the date of delivery.
- It has been worn or damaged.
- Shoes are not returned in their original shoebox.
- Shoes are not packaged with the original shoebox inside a separate shipping carton.
No. Items marked FINAL SALE are not eligible for return.
No. Shoes purchased on Layaway are not eligible for return.
Custom and/or Special Orders may be exchanged but are not eligible for a refund.
No. Shoe Trees are not returnable.
