Need to return or exchange an item?
Returns & Exchanges FAQ
C&E Fashions uses Loop to make the returns and exchanges process fast and easy.
Simply visit our Loop Returns Portal with your order number and shipping zip code to initiate your request automatically - no need to contact us or fill out paper forms.
For more information about Loop and how its returns and exchanges platform works, visit the Loop Returns FAQ.
You have 30 days from the date your order ships to start a return or exchange through our Loop Returns Portal. Your ship date is shown in your shipping confirmation email.
After 30 days from the date of shipment, we are unable to accept returns or issue refunds.
Returned merchandise must be unworn and undamaged.
Shoes must also be returned in their original shoebox. Shoes that are not returned in their original box will not be accepted for return or exchange.
International customers are responsible for the cost of shipping items back to C&E Fashions.
The same return eligibility requirements apply, including the 30-day return period from the date of shipment and merchandise condition requirements.
Your refund will be credited back to the same card used to make the original purchase, less shipping.
The amount of time it takes for the refund to appear will depend on your credit card company’s policies.
Merchandise is not eligible for return or exchange if:
- The return is requested more than 30 days after the date of shipment.
- It has been worn or damaged.
- Shoes are not returned in their original shoebox.
- Shoes are not packaged with the original shoebox inside a separate shipping carton.
Maurice Custom Made and other special orders are not eligible for return or refund, but may be exchanged (see below).
Maurice Custom Made shoes and other special orders are made to order, so they cannot be returned or refunded. They are eligible for exchange only.
Exchanges must be requested within 30 days of the date of shipment, and shoes must be unworn, undamaged, and returned in their original shoebox.
No. Items marked FINAL SALE are not eligible for return.
No. Shoes purchased on Layaway are not eligible for return.
No. Shoe Trees are not returnable.
